ONLINE RETURNS POLICY
- To be considered for a return, all goods must be returned within 30 days of delivery.
- All product/s must be in original condition with tags attached.
- The packing slip must be included as proof of purchase.
- Returns are carefully inspected upon receipt. Any returns that do not pass our inspection will not be refunded and you will be notified.
- If you would like a different size or color, please send your order back for a full refund and place a new order for the correct size/color.
- Damaged or faulty goods - In the rare occasion that you receive an item that is not in perfect condition, please contact us at firstname.lastname@example.org to arrange an exchange.
ONLINE RETURNS PROCESS
Rodd & Gunn WEB c/o Bergen Logistics
15905 Commerce Way
Cerritos CA 90703
**The cost of shipping returns is the responsibility of the customer and is not covered by Rodd & Gunn.
Rodd & Gunn is not liable for any return parcels lost in transit.
INSTORE RETURNS & EXCHANGES
Rodd & Gunn guarantees our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange within two years of the original purchase date.
All instore returns/exchanges in accordance with this policy for purchases paid for by cash require a government-issued photo ID.
- Rodd & Gunn gladly accepts returns, in the country where purchased, of unworn, unwashed and undamaged merchandise purchased in our retail lodges for full refund or exchange within 30 days of original purchase.
- Product purchased from a Rodd & Gunn retail lodge cannot be returned to http://us.roddandgunn.com/
- All goods must be returned in original condition with tags attached.
- You will be required to present your packing slip or receipt as proof of purchase.
- Refunds will be made in the same tender as the original form of payment.
- For refunds onto cards you will be required to present the same card that was used to make the purchase. If you are not the cardholder yourself, you will need to have the cardholder present when the item/s are being returned.
- For online returns please refer to: http://us.roddandgunn.com/pages/returns-and-exchanges
- You may return or exchange product purchased from http://us.roddandgunn.com/ to a Rodd & Gunn retail lodge within 30 days of receipt.